Within 30 days of purchase, you may request an exchange or refund for your products.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Ryah@sunnivaclothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!
Exceptions / non-returnable items
Certain types of items cannot be returned, like intimates, bodysuits or final sale items. Please get in touch if you have questions or concerns about your specific item.
We would be happy to exchange any eligible items for you! Please contact Ryah directly at Ryah@SunnivaClothing.com to request an exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.